Around 2,400 Department for Work and Pensions call centre workers walked out yesterday on the first day of a 48-hour strike against oppressive working conditions. The union said 85% of its members in the seven newest Jobcentre Plus call centres joined the action. PCS represents about 70% of the 3,500 staff who have been forcibly moved

Thousands of workers at Jobcentre Plus call centres across the UK are set to begin a 48-hour walkout in a row over working conditions.

Patients could be forced to make doctors' appointments through remote call centres under an efficiency drive to save the NHS £600 million.

Conservative Secretary of State for Health has let slip that the Coalition is to scrap NHS Direct for a cheaper service. The proposal is to replace 3,000 dedicated specialist nurses and health professionals with a cheap private call centre, with no access to a nurse. Private call centres with unqualified staff can never replace this excellent

The news that Labour’s financial problems are restricting its campaigning activities with its call centres running at a quarter of their usual pre-election level does suggest that Brown might decide to go to the country earlier than the expected election date of May 6th, as Isabel Oakeshott notes. For Labour there is a real danger that the Tories could so out-spend and out–campaign Lab...

No, no, our Lenin, not the Russian one. I spent about six years working in call centres, Explains a hell of a lot really.

Students who graduate from university this summer should look for jobs in call centres shops and restaurants according to the Government.

The logic of union leaders can only be described as completely bizarre sometimes. Unite's national officer Rob MacGregor is now criticising the financial sector for cutting jobs. "Confidence in the sector can only be regained through the efforts of the vital staff in branches, processing and call centres up and down the country, said Unite's national officer Rob MacGregor. "We are infuriated that ...

Glasgow made further moves towards being a semi-autonomous, non-trading, Communist bloc of Europe this week as 'Red Purcell' opened up the purse strings to lavish disproportionate wealth on his comrades, implementing a minimum wage of £7 an hour, 20% higher than the national average. The city, surviving on call centres alone, is seemingly not content with dragging the rest of Scotl...

Had a bellyful of dealing with customer services on the phone and via the web this week. I really hate those call centres based in India. The operators obviously reading some kind of script and usually talking at a rate of knots with no real understanding of what you are trying to tell them, keep repeating themselves as they are typing up your problem. The whole performance is so infuriating. My b...