By Gary Fraser. An Analysis of the Christie Commission Report on the Future Delivery of Public Services The case for public service reform has never been more urgent. The evidence is pointing overwhelmingly to the conclusion that the current way of doing things in the public sector, even without the cuts, is simply not sustainable. This article

Two important reports came out this month on the future of public services. First is the 'Putting people into public services' report of the National Consumer Council. They look at the critical area of regulation, often not considered by commentators but crucial in ensuring services, whether publicly or privately provided, meet standards and expectations. Regulators are often remote, hidden and ha...

Ownership of a service still splits our country. A minority write into this site seeming to believe that public service is just the work of state employees in services offered free at the poiont of use. Others write in to say if we want higher standards and lower

The House of Commons Public Administration Select Committee today publishes a report calling for the introduction of ‘Public Service Guarantees’ to empower public service users.

Yesterday I had a little bleat about the need for public services to provide a service. I want to look at another aspect of that today and, again, it comes from simple Harriet's words: "tackling socio-economic disadvantage and narrowing gaps in outcomes for people from different backgrounds is a core function of public services". Underlying those words is the belief that "tackling socio-econo...

The contribution of outsourced public services to the UK economy has grown 130% since 1995 and now represents the most developed public service industry in the world, according to a report on the Review of the Public Services Industry published yesterday.

Here’s your starter for ten as we experiment with a new Saturday slot posing a view for debate: The enthusiasm across the political spectrum for using choice to raise standards in public services is misplaced because: For many public services, it’s vital to get the service right first time – for everyone. Children only get to go

Two Birmingham area public service bodies have invested in Siemens Enterprise Communications OpenScape technology to implement advanced enterprise-wide communications infrastructures, producing enhanced service capabilities and reducing cost of ownership.

Cabinet Office Minister Liam Byrne, yesterday announced a new Innovators Council made up of creative thinkers from public services, charities and businesses to help drive public service reform.

Banish frustration and pointless griping about public services. We can all stop shouting at the radio. From today there’s an easy way to share the customer view of public services, and suggestions about how they might be better. Publicexperience.com seeks raw, unvarnished feedback from the point where the person in the street meets Whitehall. If there’s a gap between what that feels li...