As part of its drive to increase self-service, the Royal Mail is delivering enhanced online customer service through ‘Ask Sarah’, a new intelligent web self-service system.

ROYAL MAIL 13.01.2009 Smith, Geraldine That this House notes that the Labour Party Conference 2008, with the backing of Ministers, supported a vision of a wholly publicly-owned, integrated Royal Mail Group; welcomes the conclusion of the Hooper Report that the current universal service obligation offered by Royal Mail, including six days a week delivery, must be protected and that the primary duty...

Labour backbenchers opposed to sweeping reform of the Royal Mail could undermine one of its most cherished services, the post office minister Pat McFadden warned yesterday. He told 130 rebels that they must accept part-privatisation or face seeing the postal service's commitment to affordable universal service downgraded, including the abolition of Saturday deliveries. He disclosed that Royal...

The Royal Mail is an iconic service. It is bound up with the country's heritage, and it offers a flat rate service for posting letters and parcels across the diverse geographical expanse of these islands. And it runs the only truly national network of rural businesses in the country - the humble post office. Margaret Thatcher balked at privatising so valuable a national service. Not from some sort...

Part of the Royal Mail will be sold off to the Dutch firm TNT in a move that will partprivatise the universal postal service in Britain.

Asked whether the Prime Minister was worried about the prospect of several thousand job losses in Royal Mail, the PMS replied that the Royal Mail had set out their position on that story. It was his understanding that the Royal Mail had said they had no plans for 16,000 job cuts. In terms of staffing at Royal Mail, it was an operational matter for the company and the PMS would leave it to them to ...

The government is to press ahead with privatising or selling the Royal Mail, following a review of the postal service.

You've got to hand it to the bosses of Royal Mail - they really are doing the best they can to ruin a once great service. Royal Mail plans to cut 16,000 jobs in a move that would unleash further industrial unrest on the battered economy. Royal Mail has had years of losses during the previous boom when it could have reduced costs gradually through natural job losses and modernised at the same ...

ROYAL Mail must be privatised to preserve the universal postal service, according to a government-commissioned report to be released this week.

Two years ago, Richard Hooper wrote a report on Royal Mail which recommended part-privatising the service, among other measures. And today, with the official update to that report, we learn that his views have barely changed at all. If anything is different between then and now, it's that the need to modernise Royal Mail has become even more urgent. The number of letters they're sending ...