Moving call centres overseas does not lead to improved customer service levels, a survey conducted by Surveylab has found. In this recent study, 66% of participants reckoned their call to a UK company ended up overseas but only 7% reported their call was trouble-free. The vast majority experienced problems:

At the moment, and in accordance to the “2006 National Health Service Bill”, the Secretary of State for Health has the “duty to provide” health services for people. Yet this new NHS Bill making the rounds removes this “duty” from the Secretary of State for Health. They are no longer “legally and constitutionally responsible” for providing these servi...

Andy Burnham urges Health Secretary Andrew Lansley to drop hs NHS reforms, saying they have little support from midwives, nurses or doctors.

1988 Nurses Strike Within weeks of the campaign starting in 1988, right winger John Moore, The Conservative Secretary of State for Health was on the ropes, overwhelmed by locally organised guerrilla strike action by nurses from across the UK. Thatcher paniced and he was sacked in July to be...

I've had a brilliant idea for solving the frustration of phoning call centres to sort out extremely mundane details of life. Here it is: I set up a call centre in India. You need to query your gas bill, or phone your mobile phone company, or complain about a delayed train, or order a takeaway. Instead of phoning yourself, you instead pay my company a small fee to make the call for you. You supply ...

It  cannot be an accident that at a time when the Coalition Government is determined for ideological reasons to privatize the UK’s National Health Service, there is a glut of anti NHS stories appearing in the print and electric media. A day hardly goes by without another appearing, tabloid or broadsheet, Murdoch or the BBC, whenever there is an article about the dangers of the coalition...

Independent providers claim victory in a dispute with Andy Burnham, health secretary, over whether National Health Service organisations should be the health service's 'preferred provider' of care

Money earmarked for the costs of reorganising the NHS could have saved the jobs of 6,000 nurses, Ed Miliband has claimed.

Students who graduate from university this summer should look for jobs in call centres shops and restaurants according to the Government.

THE Scottish Government will consider an NHS official's call for a pay cut for senior health workers, finance secretary John Swinney said yesterday.